00:14:52	Mike Nagel:	Welcome in everyone… we are about to begin!
00:14:56	Mike Nagel:	This session is going to be a little bit different… get your notebooks ready. We’re going to do 10 rapid-fire ideas in 10 minutes, followed by live Q&A.
00:15:06	Mike Nagel:	So settle in, let us know what institution you’re with, and put any questions into the chat (here) or use the Q&A feature.
00:15:37	Emily Wilhelm:	Hi everyone! Bloomsburg (PA) University Foundation
00:15:37	Mike Nagel:	Let us know where you’re watching from today! (How many different orgs do we have represented?)
00:15:48	Jennifer Silverman-Van Treese, University at Buffalo (she/her):	Hello! I'm here from the University at Buffalo.
00:15:52	Christina Chalmers (she/her):	Love the wig, Mike!
00:15:58	Natalee Martin, Seacoast Science Center:	hi! here from the Seacoast Science Center in Rye, NH
00:15:59	Mike Nagel:	Go Bulls! @Jennifer
00:16:00	Cheri Sullivan (she, her, hers):	St. Edward's in Austin, TX.
00:16:08	Heather Green (she/her):	Heather, The University of Texas at San Antonio. UTSA.
00:16:09	Anda!:	Hi All! Anda from IgnitePOST here!!
00:16:11	Amanda Coffman:	Hi from FSU!
00:16:15	Kyle Vaughn:	The sunglasses are pretty sweet!
00:16:17	Jeannie Patch:	Salem, State Univ in Mass
00:16:19	Elizabeth Jackson:	Hello! I'm with the University of Iowa Center for Advancement!
00:16:19	Diedra Harkenrider:	Diedra from Ithaca College!
00:16:21	Brent Parkin:	Weber State University, Ogden, UT
00:16:22	Laura Byl:	I am at St. Andrew's College in Aurora, Ontario
00:16:23	Sarah Dudley:	Hello from NYU School of Law!!
00:16:26	Shawn Goodspeed (he/him/his):	Hi all! Shawn from Simmons University in Boston!
00:16:27	Melissa Amanda Vaillancourt:	Orange greetings from Syracuse U!
00:16:29	Jamie Daniel:	Hello from Auburn University!
00:16:30	Tracey Perkins- Proctor:	Tracey Perkins, Proctor Academy, Andover NH
00:16:30	Anne Sanford:	Hi from Auburn University at Montgomery!
00:16:31	Logan Bartlett:	I'm here from St. Edward's University in Austin, TX!
00:16:33	Whitney Bailey (she/her):	Hello from Emory University, Atlanta GA!
00:16:36	Brent Parkin:	Homemade cinnamon rolls
00:16:41	Aimee Furrie (University of Wisconsin Foundation):	Glad to be here with you all! Greetings from UW-Madison!
00:16:47	Mike Nagel:	@Brent - next level!
00:16:50	Kristine Petroshius:	Lake Forest Academy, Lake Forest, IL
00:17:07	Amanda Coffman:	FSU's College of Education is currently sending Cimmaron stuffed animals out to our alumni
00:17:15	Amanda DeWees:	Ohio University in Athens, OH
00:17:25	Jasmine:	Howdy Ya'll from San Antonio, TX
00:17:27	Mae Leonard she/her:	UNH!
00:17:30	Michael Maley:	Can't wait to dig in! Mike here from Ithaca College 😎
00:17:35	Mike Nagel:	Okay, best example of swag/stuff you send to donors is homemade cinnamon rolls…. YUM. Who can top that? What cool stuff are you sending?
00:17:58	Emily Wilhelm:	We also send branded socks!! Our donors love them
00:18:14	Cheri Sullivan (she, her, hers):	We did a face mask with a play off of an iconic mural is Austin that said i love seu so much.
00:18:28	Mike Nagel:	Love that @Cheri
00:18:33	Cheri Sullivan (she, her, hers):	We also did socks with our iconic red doors.
00:18:43	Mike Nagel:	See Cool
00:18:47	Mike Nagel:	*Seu cool
00:19:32	Aimee Furrie (University of Wisconsin Foundation):	Love the career moves idea! Celebrating all big moments for alumni and donors.
00:20:11	Sarah Dudley:	I sent sticky buns, a local treat, when I used to work for Penn State! Have also made a little postcard of photos of a flower garden someone had sponsored in memory of their mother, and included her graduation photo along with the garden.
00:20:36	Cheri Sullivan (she, her, hers):	We also create branded Zoom backgrounds for our different campaigns and share with our constituents.
00:20:46	Charlotte Fedders:	Aimee — we love the career moves idea too. Would love to connect on this idea in one of our strategy sessions at Thankview!
00:20:52	Mike Nagel:	@Sarah - that’s amazing
00:21:34	Aimee Furrie (University of Wisconsin Foundation):	We send pink flamingos to donors to our fall giving day, Fill the Hill, commemorating a historical UW-Madison tradition. #IYKYK
00:21:46	Aimee Furrie (University of Wisconsin Foundation):	@Charlotte, yes! That sounds fantastic.
00:21:53	Cheri Sullivan (she, her, hers):	Our outreach with Career Moves resulted in 9 meetings from alumni who we had not connected with us before.
00:22:05	Anda!:	Hi All! - Anda from IgnitePOST here! If you curious how to gather more donations and repeat donations through handwritten notes? Email me here! anda@ignitepost.com 💚
00:22:05	Mike Nagel:	+1 to that @cheri
00:22:32	Cheri Sullivan (she, her, hers):	We have our students write personal thank you postcards to our smaller annual donors.  Works great!
00:24:04	Tara Telfair:	Like the facebook integration! are you going to add Instagram or twitter soon to reach younger audiences?
00:24:21	Mike Nagel:	Stay tuned for Q&A
00:24:31	Laura Byl:	great presentation!!
00:25:00	Steph Ulmer:	How expensive is it to send cool swag?
00:25:06	Aimee Furrie (University of Wisconsin Foundation):	🤘
00:25:06	Jeffery Hahn:	👍
00:25:09	Amanda Wood:	👍🏻
00:25:10	Emily Wilhelm:	👍
00:25:14	Anda!:	👍
00:25:15	Kristine Petroshius:	👍🏻
00:25:16	Jamie Daniel:	I enjoyed the format - thank you for the summary slide, lol... I missed a few!
00:25:21	Gregory Perrin:	👍🏾
00:25:22	Melissa Amanda Vaillancourt:	👍
00:25:23	Anne Westdyke:	Great presentation. Yes it was fast, but you were so natural that it worked very well!
00:25:23	Kyle Vaughn:	👍
00:25:32	Michael Maley:	👍🏼
00:25:38	Tiffany Purnell:	Summary slide is SUPER helpful!
00:25:38	Lori Zaniboni - Exeter:	👍🏻
00:25:39	Christina Chalmers (she/her):	We’ll share a recording, too! Not to worry Anne and Jamie :)
00:25:45	Cheri Sullivan (she, her, hers):	Loved the format.
00:25:50	Krissy Raposa (she/her):	👍🏼
00:26:13	Michael Maley:	I love that no 2 ET webinars are the same. You're always keeping it fresh- Thank you!!
00:27:04	Christina Chalmers (she/her):	Thanks for the feedback, everyone! We try to keep things fresh and fun for y’all
00:27:05	Jamie Daniel:	^!!!
00:28:17	Mike Nagel:	Everyone - what was your favorite tip?
00:29:03	Kyle Vaughn:	I have used the THNKS as well, as a DXO and meeting virtually it is a neat way to get a coffee
00:29:05	Aimee Furrie (University of Wisconsin Foundation):	Yes! Thnks!
00:29:09	Jamie Daniel:	I loved the Job Promotion congrats video idea - a great way to personalize and connect!
00:29:30	Caroline Bolton:	I'd love to know what people are sending as a welcome package for a first time donor or swag?
00:30:01	Kyle Vaughn:	I think the socks was just over $9
00:30:12	Kyle Vaughn:	at least for us at AU
00:31:10	Kyle Vaughn:	Those socks cannot be found anywhere on campus, they are one of a kind and you can only get them if we send them out of our office
00:32:54	Heather Kopec:	Chewy!! They make the pet owner experience so great and personalized!
00:32:56	Whitney Bailey (she/her):	Chewy.com sent me a personalized small canvas painting of my dog based on the photo that I uploaded to the app with a handwritten note of thanks for being a customer.
00:33:17	Heather Kopec:	@Whitney 🤘
00:34:03	Aimee Furrie (University of Wisconsin Foundation):	*Adds Chewy to my list to check out*
00:34:45	Tracey Perkins- Proctor:	Road ID bracelets - lots of personalized marketing and storytelling. When you get your product there is a whole story about its journey getting to you.  https://www.roadid.com/
00:35:55	Aimee Furrie (University of Wisconsin Foundation):	I love when companies celebrate my purchase/loyalty. And, when companies "get to know" me and provide a very personal experience. Stitch Fix does an excellent job of this, and I get to the point where my shopper starts to feel like my friend who just...knows me.
00:37:24	Jamie Daniel:	Ditto on the Stitch Fix - I LOVE that service and I 100% feel like my stylist knows me, even when I get a new one
00:37:53	Emily Cardinas:	How would you address colleagues and bosses who think talking to alumni one-to-one is less efficient? They spent a lot of time building up "efficient and automatic" processes for cultivation, solicitation and stewardship?
00:41:15	Kyle Vaughn:	Email is working the best where they have the option to book time.
00:41:17	Diedra Harkenrider:	combination outreach
00:41:18	Steph Ulmer:	depends on prospect relationship
00:41:57	Shawn Goodspeed (he/him/his):	Email for booking meetings. I've found it hard to cold call someone then schedule a zoom or other meeting. They'll often say "let's just talk now" and sometimes rush through it.
00:42:36	Shawn Goodspeed (he/him/his):	Agree with texting though! If they initiate or agree to texting as an option, that has been the most effective.
00:42:39	Aimee Furrie (University of Wisconsin Foundation):	Thoughts on addressing people by name in video/emails? Historically, we'd address both members of a household (specifically, in donor relations work) in direct mail. Now, with digital comms, most people have personal email accounts. I'm interested in input on how to ensure personalization without inadvertently limiting based on individual email accounts.
00:43:27	Michael Maley:	Definitely a combo, but calls have worked for me because people have told me they saw the area code of their alma mater pop up and they were curious
00:46:48	Emily Cardinas:	So helpful, thank you!
00:47:46	Kyle Vaughn:	The classic, I will also follow up with an email in the voicemail seems to work, I often see that the email is opened after that!
00:47:48	Natalee Martin, Seacoast Science Center:	my donors are of the older generation that has REALLY responded to my handwritten notes!
00:48:24	Anda!:	We work with a lot of non-profits that use handwritten cards to gather more donations and repeat donations! We can even integrate into your CRM or marketing automation solution - so it takes the hard work off your plate.
00:48:36	Kyle Vaughn:	I have a handwritten note when we do not have good contact info with a QR to my calendar to book time as well.
00:49:04	Devin Ferguson:	Kyle - has the QR produced meetings that way? Love this idea.
00:49:22	Anda!:	Kyle - I do the same!
00:49:54	Kyle Vaughn:	I have not yet but I was going to mail a letter anyways so I thought, "why not!?"
00:50:40	Devin Ferguson:	Saw this the other day: “Greatest Pandemic Glow-Up? The QR code.”
00:51:32	Aimee Furrie (University of Wisconsin Foundation):	Thank you for touching on this household concept - I tend to lean toward more stewardship the merrier! Data integrity is so important for this idea of radical personalization.
00:51:54	Kyle Vaughn:	I had to scan one the other day at a restaurant to see the beer list! 🤣
00:52:52	Aimee Furrie (University of Wisconsin Foundation):	Of course!
00:52:59	Anda!:	Our clients use them to book meetings, and daily donations
00:53:08	Tiffany Purnell:	QR codes to complete health questionnaire for in-person events
00:53:14	Jessica Cepeda, NYU Stern (she/her/hers):	Pre-pandemic, we used it on campus for our giving day - students could scan to get to the donation page,
00:53:15	Lori Rassati:	Trying a QR code to give at an event next week; we'll see how it goes
00:53:18	Devin Ferguson:	I got a direct mail appeal from another institution that I “shop” today, and it includes QR codes. One to a student video and one to give online
00:53:45	Aimee Furrie (University of Wisconsin Foundation):	Thanks, all, for your ideas! Are donors/alumni utilizing the QR codes well?
00:53:45	Devin Ferguson:	“Scan to meet *student name* here”
00:54:18	Aimee Furrie (University of Wisconsin Foundation):	Devin, that's an awesome idea! Thanks for sharing.
00:54:43	Devin Ferguson:	All credit to my friends at K-State on that one
00:55:03	Tiffany Purnell:	That's so true Mike! We had paper forms as backups!
00:55:06	Krissy Raposa (she/her):	We used them on postcards to confirm communication preferences. Would like to explore them for alum benefits like access to the library since they don't have ID/campus access cards.
00:55:55	Kyle Vaughn:	the fact you had a camera camera right there was incredible!
01:00:43	Christina Chalmers (she/her):	Thank you everyone for joining!
01:00:55	Tiffany Purnell:	Thank you for having this!
01:01:06	Kyle Vaughn:	Good stuff as always!
01:01:11	Krissy Raposa (she/her):	Thank you for this!
01:01:29	Aimee Furrie (University of Wisconsin Foundation):	Love this. Always a pleasure to be in conversation with you all. Thanks for a great session!
01:02:33	Melissa Amanda Vaillancourt:	Thank you Molly & Mike!
01:02:35	Diedra Harkenrider:	THANKS!
01:02:38	Devin Ferguson:	Nice work Molly and Mike
01:02:40	Kathryn Boyden:	Thank you!!
01:02:44	Natalee Martin, Seacoast Science Center:	this was great!
01:02:47	Kathleen OBoyle:	Thank you! Always informative and entertaining.
01:02:50	Diedra Harkenrider:	Eggs from my chickens
01:02:51	Michael Maley:	Thanks, team! Well done!
01:02:54	Whitney Bailey (she/her):	Thanks, all!